Refund Policy for 2.VIDEO
This Refund Policy explains how subscription and credit pack purchases are handled at 2.VIDEO.
1. Refund Eligibility
Time Limit: Refund requests must be made within 3 days of your purchase. After this period, we cannot process any refund requests. Credit Usage: If you have used more than 50 credits, you are not eligible for a refund, regardless of the time since purchase.
2. How to Request a Refund
Email [email protected] with your order ID, the email used for purchase, and a summary of the issue. Our team reviews every request and may reach out for additional details.
3. Evaluation Timeline
We typically review and respond to refund requests within 7 business days. Approved refunds are issued within 14 business days to the original payment method.
4. Non-Refundable Items
Fees associated with completed services, excessive usage beyond plan limits, or third-party transaction costs may be deducted or deemed ineligible for refunds unless otherwise required by law.
5. Data & Privacy
Personal information supplied during the refund process is handled in accordance with our Privacy Policy at https://2.video/privacy-policy
6. Policy Updates
We may modify this Refund Policy to reflect changes in our products or legal obligations. When we do, we will update the Effective Date and notify active customers by email.
7. Contact Us:
We're here to help. Reach out with any refund questions or follow-ups, and we'll work with you to find a solution. [email protected]
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